About Telebyte
Twenty-eightyears of this.
Telebyte Solutions builds, runs and secures the technology behind regulated UK contact centres and financial services firms: diallers, call analytics, compliance, managed security and the software that ties them together.
Where the work comes from
Telebyte’s playbook is rooted in twenty-eight years of UK contact-centre engineering: back to Fujitsu’s Manchester contact-centre operation in 1998. Twenty-two of those years are dialler-specific, tracing to the predictive-dialler platforms UK call centres were running in 2004.
That experience is in production, not on a CV. Five dialler platforms run in earnest (Amcat/Noble, ViciDial, Touchstar, Ultra and Onstate) vendor-side, as the in-house dialler operation for UK consumer-finance call centres, and as the IT function behind a UK insurance group. Hosting, tuning, migration, recovery: all of it done before, under load, for FCA-regulated firms whose calls cannot fail.
The reference deployment is a live FCA-regulated insurance brokerage running an eight-agent outbound floor: dialler, recording, transcription, compliance evidencing and the security around it. Every product Telebyte sells was built because that operation needed it. The work on offer is the work already done.
How we work
Depth beats headcount.
Twenty-two years of dialler-specific engineering serves a buyer better than a generalist agency with twelve junior staff and a project manager.
Plain pricing beats discovery calls.
If a supplier cannot put starting prices on a website, they do not really know what they cost.
Open source is a feature, not a compromise.
Standard Asterisk and ViciDial mean a client is never trapped with Telebyte.
Discretion is part of the service.
Most Telebyte clients are regulated UK firms who prefer their suppliers stay off their public attack surface. References are available once a fit is established.
Compliance is not optional.
UK financial services run on FCA, ICO and Consumer Duty rules. Those are built in from day one, not bolted on when an audit lands.
Call your customers back.
Especially the ones with the boring questions.
Who you deal with
You deal with the person who does the work.
Telebyte is run by Gary Moss, who has spent twenty-eight years in UK contact centre technology. The person who scopes a job is the person who builds it, the person who answers when it breaks, and the person who gets paged at three in the morning when a SIP trunk drops.
That means no account manager relaying questions to an engineer, no ticket queue, and nobody learning your estate at your expense. It also means we will tell you early when something is a bad idea, or when we are not the right people for it, which is easier to do when the person saying it is the person who would have to build it.
The company
- Registered name
- Telebyte Solutions Ltd
- Companies House
- 15656558
- Registered office
- 28a Church Lane, Marple, Stockport, Cheshire, SK6 6DE
- Where we work
- Remote across the UK, on site where a build needs it
Tell us what is going wrong.
One working day to a straight answer, and a plain one if the answer is that we are not the right people.