Contact centreManaged securityCustom software
We run itbefore wesell it.
Contact centre technology, managed security and software built to order — for regulated UK firms. Every one of them proven on our own live floor before it reaches your invoice.
Three things,
run properly.
Most firms need one of these. Some need all three, and the reason to buy them together is that one team then owns the whole estate — nobody pointing at somebody else when it breaks.
Contact Centre
The dialler, and everything a regulator asks you to prove about it.
- Hosted ViciDial and Asterisk, SIP trunking
- Whisper transcription and sentiment scoring
- Wallboards and per-agent analytics
- TPS/CTPS screening, Ofcom drop-rate evidence
Managed Security
Enterprise-grade protection for firms with no IT department.
- Device lockdown and managed patching
- Threats stopped before they arrive
- Monitored detection and response, 24/7
- Cyber Essentials, prepared and evidenced
Custom Software
The system that does not exist yet, built to order.
- GoHighLevel CRM, configured and managed
- Customer-facing sites wired to your CRM
- Insurer and underwriting API integrations
- Reporting nobody else will build you
How we know
Everything above started as something we needed ourselves.
The transcription exists because an FCA audit asked for a call from three years ago. The drop-rate evidencing exists because “we were under 3%” stopped being a defence in 2017. The security stack exists because the dialler it protects is the one paying our own wages.
We sell the stack we are already running.
An eight-agent outbound floor for an FCA-regulated insurance brokerage — dialler, recording, transcription, compliance evidencing and the security around it. Every product on this page was built because that operation needed it, then hardened until it stopped needing attention.
Telebyte Shield
The half
nobody
notices.
A dialler is only as trustworthy as the machines around it. Shield is the layered protection a large firm runs — device lockdown, threats stopped before they arrive, everything watched around the clock — for a fixed monthly cost and without an IT department.
five-user minimum · no onboarding fee · cancel with 30 days’ notice
Custom software
The system
that does not
exist yet.
Most of this work is not a new product. It is connecting a CRM to an insurer’s API to a dialler to a spreadsheet somebody still maintains by hand — and then owning the result rather than handing it over and leaving.
custom software →the scoping call is free, and the written scope is yours whether or not we build it
Every price is on the page it belongs to — including what is not included.
No discovery call required to find out what something costs. If a project does not fit a fixed price it is £900 a day, and we say so before you ask.
Who runs it
Telebyte is deliberately small. The person who answers the phone is the person who configures the dialler, writes the compliance evidencing and gets paged when a trunk drops — twenty-eight years in UK contact centre technology, twenty-two of them on diallers specifically.
That is the whole proposition. Not a support tier, not a ticket queue, and nobody learning your estate on your money.
Tell us what is going wrong.
One working day to a straight answer, and a plain one if the answer is that we are not the right people.