Step 01
SIP trunk
VoipTalk
UK carrier
Telebyte’s founding specialism · 22 years · 5 platforms
Hosted ViciDial, configured properly, supported by people who use it.
Three tiers. Real prices on this page. Setup typically inside 5 working days. Migrations from RingCentral, 8x8, GoToConnect, Touchstar or in-house Asterisk handled regularly.
What every Telebyte ViciDial deployment includes
- Pre-hardened Ubuntu 24.04 LTS on dedicated Contabo VPS infrastructure
- ViciDial 2.14 (latest stable) with Asterisk 18, configured and patched
- SIP trunk integration — VoipTalk, Gradwell, Magrathea, or BYO provider
- Encrypted call recording with retention policy (7 years default for UK financial services)
- Automated nightly database backups + offsite to Contabo Object Storage
- UFW firewall + fail2ban + SSH key-only access
- Let's Encrypt SSL on the agent web interface
- Inbound and outbound campaigns, IVR, dispositions, call routing — fully configured
- An admin handover walkthrough on a 1-hour call
The signal path
What a call actually travels through.
Every Telebyte deployment is the same path end to end — UK SIP into a tuned ViciDial core, blended campaigns to the floor, every call recorded, transcribed, and scored.
- Step 02
Dialler core
ViciDial · Asterisk 18
5 platforms run
- Step 03
Blended campaigns
Outbound · inbound · blended
- Step 04
Agents
Browser softphone
8 live today
- Step 05
Recording + sentiment
Whisper · RoBERTa
9M+ indexed
Example reporting
What you actually get to look at.
Real screens from the reference deployment: per-agent dialler performance, and the automated QA queue that flags disposition mismatches, negative sentiment, and missing FCA disclosure. Customer and agent identifiers are redacted in these examples — your own instance shows them in full.
Pricing
Three tiers, listed here in full. No discovery call required to find out what the basics cost.
Self-Managed Dialler
£149/month
+ £499 one-off setup
For teams with their own Linux/Asterisk competency.
- Up to 10 concurrent calls
- ViciDial server fully configured at handover
- Dedicated VPS (8 vCPU / 30GB RAM / 1.2TB SSD)
- Server-level monitoring + monthly OS patches
- Email support, business-hours, 1 working day SLA
- Client manages day-to-day; Telebyte keeps the box healthy
Managed Dialler
£1,200/month
+ £1,499 one-off setup, includes call flow design
For teams that just want it to work.
- Up to 25 agents / 50 concurrent calls
- Everything in Self-Managed, plus:
- Daily monitoring + proactive issue resolution
- Dispositions, scripts, and IVR set up to spec
- Agent onboarding documentation
- Phone + email support, 4-hour SLA in business hours
- One scheduled call per month with an engineer
- Live estate status dashboard — servers, VPN, office Wi-Fi and internet health on one page, refreshed every two minutes
- Automatic carrier failover if a SIP trunk drops
- Off-site recording backup to immutable cloud storage
- Secure remote-agent access — self-hosted WireGuard VPN and remote support, your data staying inside your estate
- Carrier-grade voice quality even over Starlink or ordinary broadband — no leased line required
Managed Pro
From £1,500/month
setup quoted
For larger floors or regulated industries.
- 25–100 agents
- Everything in Managed, plus:
- 24/7 emergency line for outages
- 1-hour SLA in business hours
- GoHighLevel and bespoke insurer / underwriting-platform API integrations included
- Call recording transcription + sentiment scoring (Whisper + RoBERTa)
- Dedicated engineer + quarterly review
- Custom development included up to 4 hours/month
Optional add-ons (any tier)
| Add-on | Price |
|---|---|
| Call recording transcription (Whisper, GPU-accelerated) | £149/mo + £0.005/min |
| Sentiment scoring dashboard | £99/mo |
| GoHighLevel CRM integration | £499 setup + included in Managed Pro |
| Bespoke insurer / underwriting-platform API integration | From £999 setup |
| Custom development | £135/hour or £900/day |
| Dedicated SIP trunk procurement (VoipTalk reseller) | At cost + 10% |
We run ViciDial / Asterisk — and migrate from four more
Most contact centre IT firms have engineers who know one dialler. Telebyte runs ViciDial / Asterisk in production, with 22 years of hands-on history across Amcat/Noble, Touchstar, Ultra and Onstate — vendor-side, in-house, and under management responsibility. That migration experience is what makes a move onto self-hosted ViciDial straightforward:
ViciDial
Telebyte's primary deployment platform. Live on every Telebyte-managed installation.
Amcat / Noble Systems
Two and a half years vendor-side at Amcat UK installing and supporting hundreds of UK customer deployments. Then in-house operation at Loans.co.uk and Mitchell Farrar Group.
Touchstar
Operated at Freshstart Financial Management; floor built from 15 to 40 agents over a year.
Ultra
One of two parallel platforms managed at Mitchell Farrar Group (alongside Noble).
Onstate
Hands-on configuration and support experience.
If you’re migrating off any of these onto self-hosted ViciDial, that’s the conversation Telebyte is best at.
What you’ll need to handle yourself
Your phone numbers.
Telebyte can port or procure, but the numbers belong to you.
Agent licenses for third-party CRMs.
GHL seats, third-party CRM licences, etc.
Compliance sign-off.
Telebyte makes recording FCA-friendly; Telebyte is not your DPO.
Telephony minute spend.
SIP minutes are pass-through cost from your trunk provider.
Frequently asked questions
- Can Telebyte migrate us off our existing dialler install?
- Yes. Telebyte has migrated ViciDial, Asterisk, Touchstar, Ultra, and Noble customers — including full call recording archives. Typical migration window is one weekend with no production downtime.
- Which SIP providers does Telebyte support?
- VoipTalk is the default because Telebyte uses them internally and rates the support. Gradwell, Magrathea, Sipgate, and bring-your-own SIP trunks are also supported.
- How does call recording work for FCA Consumer Duty / MiFID II?
- Recordings are encrypted at rest, retained for 7 years by default, and indexed by phone number, agent, and timestamp. Any specific call can be produced within minutes for a compliance request. Pricing tier 3 includes full-text transcript search across the entire archive.
- Can agents work from home?
- Yes. Telebyte configures SIP softphones (Bria, MicroSIP, Zoiper) and hardens the agent web interface. Optional VPN setup is £499 one-off.
- Inbound only, outbound only, or both?
- Both. The same stack handles predictive outbound dialling, inbound queues with IVR, and blended campaigns.
- Why aren't Telebyte's clients named on the site?
- Most of Telebyte's clients are regulated UK firms who prefer their suppliers stay off their public attack surface. Telebyte agrees. References available on request once a fit is established.
- What happens if Telebyte goes under?
- Everything Telebyte runs is standard Linux + open-source Asterisk + open-source ViciDial. Take a tarball of /etc, the MariaDB dump, and the recording archive, and any competent Asterisk shop could pick it up. There's no proprietary Telebyte layer locking you in.
Tell Telebyte what you’re trying to do.
Agent count, what’s in production today, any compliance constraints. One working day to a straight answer.