Acceptable Use Policy

1. Scope

This Acceptable Use Policy (“AUP”) applies to all Clients using Telebyte’s hosted dialler, telephony, and infrastructure services. It is incorporated into the Terms of Service by reference. Breaches may result in immediate suspension of the service.

2. UK telephony regulation

Clients must comply with all applicable UK telephony regulation at all times, including but not limited to:

• The Privacy and Electronic Communications Regulations 2003 (PECR), including consent and TPS-screening obligations for outbound marketing calls.
• Ofcom rules on persistent misuse, abandoned and silent calls, and Calling Line Identification (CLI).
• FCA Consumer Duty and Conduct of Business Sourcebook (COBS) requirements where Client is FCA-authorised.
• Information Commissioner’s Office guidance on direct marketing and call recording disclosures.

3. Prohibited activities

Clients must not use Telebyte’s services to:

• Dial numbers registered on the Telephone Preference Service (TPS) or Corporate TPS without a lawful basis under PECR.
• Operate scam, fraud, or impersonation campaigns of any kind.
• Display a misleading, spoofed, or unauthorised Calling Line Identifier.
• Conduct unsolicited bulk SMS or robocall campaigns.
• Host, transmit, or store unlawful content, including material infringing third-party intellectual property.
• Attempt to circumvent security controls, dialling caps, or the integrity of shared infrastructure.
• Use the service in any way that breaches sanctions regimes or applicable export controls.

4. Call recording and consent

Clients are responsible for satisfying themselves that their call recording practices comply with UK GDPR, the Data Protection Act 2018, and PECR, including providing appropriate notification to callers, having a lawful basis for processing, and implementing reasonable retention and access controls. Telebyte provides the technical means; Client remains the controller for the recorded data.

5. Capacity and shared resources

Each tier specifies a concurrent-call ceiling. Sustained use beyond contracted capacity may trigger throttling or an upgrade requirement. Clients must not use automated tooling that would materially degrade service for other Clients sharing infrastructure.

6. Reporting abuse

If you believe a Client of Telebyte is using the service in breach of this AUP (for example, by making unsolicited calls in breach of PECR) please email abuse@telebyte.co.uk with the calling number, time, and any other detail that helps Telebyte identify the source. Reports are investigated and reasonable enforcement action taken where appropriate.

7. Enforcement

Telebyte may suspend or terminate any service in breach of this AUP without notice where there is an immediate risk to other Clients, to third parties, or to the regulatory standing of Telebyte’s upstream telephony providers. In less urgent cases, Telebyte will provide written notice and a reasonable opportunity to remedy.